Aims:
- Protect the health, safety and welfare of residents
- Respect our Customers
- Promote quality, choice and opportunity in all social housing
- Recognise that our employees have a right to work in a safe environment free from aggressive or threatening behaviour
When you use our services ….
We will:
- Consult and involve residents in improving tenant and leaseholder services
- Continue to comply with the Decent Home Standard
- Provide an excellent repairs service
- Make empty houses ready for the next family as quickly as we can
- Offer a wide range of ways to pay rent and provide practical help and advice to those who have difficulty paying
- Enforce our tenancy conditions and reduce anti-social behavior
- Work with residents to improve our estates and make our neighbourhoods better places to live
- Adapt homes to help people with disabilities
- Provide safe and secure housing for older people and services which support independent living in the new community
- Investigate all service requests within one working day of contact
- Repairs will be prioritized and completed:-
- Emergency repairs – within 24 hours
- Urgent repairs – within 7 days
- Routine repairs – within 28 days
- Deal with our customers quickly and keep them informed at all times
- Repairs will be prioritized and completed:-
Commitment …
We will:
- Strive to acquire land to promote new build homes
- Provide advice and support to help people from losing their homes
- Seek customer feedback and views at every opportunity
- Use the information gathered to achieve and sustain the service excellence that we are committed to delivering.