MCALS (Manx Care Advice and Liaison Service) will be holding regular drop in sessions around the Island to help patients and members of the community access the information they need about health and statutory social care services.
The MCALS Team can help members of the public in a variety of ways.
They can:
Provide information and confidential advice about Manx Care, available services and strategic partners
Signpost people to departments or people as appropriate
Highlight the services available
Help to clarify any questions about current or planned treatment
Help to solve any health-related enquiries
Listen to feedback about services and how they could be improved
Pass on positive feedback to the wider organisation
Be a friendly voice at the end of the phone (or email) if you need to speak to someone, but aren’t sure who
Listen to concerns
Explain how you can make a formal complaint to Manx Care if this can’t be resolved informally.
Anything discussed with MCALS is treated in confidence, unless the team believes that an individual may be at significant risk. In this case, they will escalate their concerns to the most appropriate authority.
The MCALS team will only take steps to support someone with their consent, or a patient or service user's consent if someone is acting on their behalf.
The Team will also be on hand to support anyone who wishes to complete the Friends and Family Test which aims to provide feedback on specific service areas within Manx Care. This feedback is hugely important in helping to improve services and patient/service user experience.